SHIPPING

Shipping is free for orders over $150 across Canada and the United States. Please note we do not ship to P.O. boxes.

Orders under $150 are subject to a $8.99 flat rate shipping for Canada and USA. 

All orders are shipped on business days from Monday through Friday from 9AM to 5PM EST.

A shipping confirmation email will be sent to you as soon as the order has been sent. This email will contain your tracking number where you will find updates on the status of your delivery. 

Delivery times vary from 3-5 business days.

Please note that we do not accommodate international deliveries for the moment. 

RETURNS

* FROM APRIL 6TH TO AUGUST 31st, 2022 ENJOY FREE RETURNS ON US ON ALL ORDERS. We will not be charging any restocking fees & will send you a return label at no cost *

Your satisfaction is our priority. If you’re not entirely satisfied with your purchase, you can return it within 14 days of the delivery date. The item must be unworn, unwashed, with sanitary liners intact, and shipped with the original tags. Your returned items must meet all eligibility criteria in order to be refunded. If you return an item that does not meet the eligibility requirements, you will be responsible to pay for the item(s) to be shipped back to you. 

A restocking fee of $10 per returned order applies and will be deducted from your reimbursement. Please note the original shipping charges (if applicable) are not refundable.

Sale items are non-refundable. No Returns. No Exchanges. No Exceptions. 

How to return your order for Canadian resident.

  1. Complete the return section of the form that is inserted in your package.
  2. Use the re-usable shipping bag to pack your product.
  3. Apply the pre-paid label on the shipping bag received with your order.
  4. Drop-off your return to your nearest Canada Post mailbox or Counter. 

Once received, please allow up to 10 business days from the receipt of your return to be process and refunded.

A notification email will be sent to you when you return has been process and the refund issue.

How to return your order for USA resident.

  1. Contact info@byronbayswim.com with your order number and the reason of your return to receive your return label.
  2. Print your return label.
  3. Apply the return label on the shipping bag received with your order.
  4. Drop-off your return to your nearest mailbox or Counter.

Once received, please allow up to 10 business days from the receipt of your return to be process and refunded.

A notification email will be sent to you when you return has been process and the refund issue.

IMPORTANT NOTE

We do not process direct exchanges; a new order will need to be placed for the desired item.